Privacy Policy

Privcacy Policy

How We Use Your Personal Data

This Privacy Policy is to let you know how AxCap247 and any connected parties promise to look after your personal information. This Privacy Policy also tells you about your privacy rights and how the law protects you.

Our Privacy Promise

AxCap247 promises you:

  • To keep your data protected and private

  • Not to sell your data to any third parties

  • To give you control on managing and reviewing your marketing choices at any time

Personal Information and the Law

Who we are

Axis Capital Markets Limited is the legal name of the company who holds your personal information, known as the ‘legal entity’.

How the law protects you

As well as our Privacy Policy, your personal data is protected by law.

Data Protection law states that AxCap247 can use personal information when we have a proper reason to do so. These reasons are listed below:

  • To fulfil any contract that we have with you

  • For any legal duty that AxCap247 has

  • When it is in our legitimate interest, or

  • When you have provided AxCap247 consent

AxCap247 may use your personal information for business or commercial reasons, otherwise known as legitimate interest. As a business we will only rely on legitimate interest when it is necessary, even when we do, we will let you know what it is. However, we will make sure that it is not unfair against your own interests.

Sensitive personal data is referred to in law and other regulations as special data. This information includes; racial or ethnic origin, sexual orientation, political opinions, trade union membership, genetic data, health data, sexual orientation and criminal records.

AxCap247 will not collect this data from you unless you provide explicit consent, or the law allows us to. AxCap247 will only collect this data under law if it relates to:

  • For reasons that are of substantial public interest, or

  • To establish, exercise or defend legal claims

Where we collect personal data from

We may collect data about you or your business from the following sources:

  • Your application form when you apply for one of AxCap247’s products or services

  • Use of our website, mobile device apps, web chat or contact requests form

  • When you speak with us over the phone, included recorded calls or notes which are made

How long we keep your personal information

AxCap247 will retain your personal information for as long as you are a customer. Once you have closed the account with us, we may keep your data for up to 10 years from that point. The reasons that AxCap247 may keep your data are:

  • To follow all rules that apply to AxCap247 for keeping records

  • To respond to a question or complaint raised, or to show whether you were given fair treatment by AxCap247

There may be some instances in which AxCap247 will have to keep your data for longer than 10 years. This may be a result of being unable to delete it for legal, regulatory or technical reasons.

AxCap247 will only use this retained data for the purposes outline above and will ensure that your personal information is protected.

If you choose not to give personal information

AxCap247 may need to collect personal information by law, to enter into or fulfil a contract which we have with you. You can choose not to give us your personal information, however this will have the following effects:

  • AxCap247 may be prevented from fulfilling our contract with you or there may be delays in us fulfilling this contract

  • There may be delays or prevention in AxCap247 being able to do what is necessary by law

  • It may result in AxCap247 not being able to run your accounts or AxCap247 may need to cancel any products or services you have

Personal Information


Where we collect personal data from

We may share your personal information with outside organisations such as authorities, third parties which allow us to provide our products and services. This is so we can run our business and obey the rules that apply to us.

The list of authorities which may supply your personal information to are:

  • Central and local Government

  • UK Financial Services and Compensation Scheme

  • Law enforcement and fraud prevention agencies

  • Financial Conduct Authority

Financial services which are outside companies we may work with to provide services to you and to run our business:

Agents, suppliers, sub-contractors and advisors- these are type of firms that we use to help us run accounts, policies and services

Credit Reference agencies – the companies that AxCap247 use Call credit/TransUnion which we use to run anti-money laundering checks on when opening accounts. For further information please see

Other financial services companies- to help prevent, detect and prosecute unlawful acts and fraudulent behaviour

Independent Financial Advisors – this could be someone who advises you on things like pensions or life assurance. We will not share aby personal information unless they have your consent to ask us for it.

Sending data outside the EEA


AxCap247 may only send your data outside of the European Economic Area (EEA) to:

  • Follow your instructions

  • Comply with a legal duty

  • Work with our suppliers who help us run your accounts and services

If we do transfer your personal information outside the EE to our suppliers, we will make sure that it is protected to the same extent as in the EEA. We’ll use one of these safeguards:

Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website.

Put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website,

Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA. You can find out more about data protection on the European Commission Justice website.

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